WIG INFO + HELP GUIDES
  • Domestic and International Shipping Policy

    ENJOY FREE U.S & INTERNATIONAL SHIPPING

    Free shipping will automatically be calculated during checkout if eligible the free shipping option will be displayed. For all orders over 800USD. ** not applicable on major sales and promotions**

    Yes, we ship nationwide within the US, Canada & Internationally. All shipments will be sent via USPS [ Domestic Orders ] and DHL Express [ International Orders ]. Proudly serving you from the USA.

     

    Processing and Handling Timeline

     

    Hair Extensions and Lace frontals 
    Ship out within 3 - 5  Business Days  

    Custom Wig Collections 
    Average processing time 9+ weeks  *Times will vary upon options selected* 

    Custom/ Create Your Own Wigs
    Average processing time 9+ weeks  *Times will vary upon options selected* 

    Silk Top options require 12+ weeks [ not currently available] ]

    Please allow us this time to prepare your order for you.  *All units will arrive washed, & deep conditioned with hairline knots bleached and knots sealed.*


    Shipping Options:

    Domestic [US] USPS Shipping Rates:

    Standard Shipping - FREE (Transit Time 5 - 7 Business Days)

    Priority Mail Shipping -
    $13.95 (Transit Time 2 - 3 Business Days)

    Express Mail Shipping - $39.95 (Transit Time  1 - 2 Business Days)


    International Shipping Rates:

    Standard Shipping  - FREE (Transit Time 10 - 14 Business Days)
     

    DHL Global Express International - $49.95 (Transit Time 2 - 3 Business Days)
    

    **SIGNATURE CONFIRMATION IS REQUIRED FOR ALL ORDERS**

    CAN I CHANGE MY ADDRESS ?

    ** For security reasons please ensure your address is accurate at the time you place your order. As we are NOT able to change an address once the order has been. For security reasons we also, can not update an address if you have moved since the time you placed your order** 


    WHEN WILL YOUR ORDER SHIP?

    Orders received on Weekends or Observed Public Holidays. will be begin processing the next Business Day.

    All orders received after 5:00PM EST on weekdays will begin processing the next business day. 

    If you order during a sale/promotion/flash sale - Order processing times may be extended due to the high increase in orders.

    OUT OF STOCK / BACK ORDERED ITEMS

    If an item is "out of stock" your order may be delayed. It will ship out as soon as we have it back in our inventory. Your order will be processed and you will receive an email with your tracking number once it ship out. 

    OVERNIGHT EXPRESS SHIPPING

    You have the option at checkout to upgrade your shipping to USPS Express Overnight Mail. This shipping upgrade is optional and does NOT speed up processing times. It will shorten delivery transit time once your item is shipped out.


    SIGNATURE CONFIRMATION & SHIPPING INSURANCE

    All packages include tracking with signature confirmation, no exceptions, this requirement will NOT be waived.

    Insurance is an option at checkout. If the client selects this we will send the package fully insured for the full value. Then in case of loss the client can file a claim with USPS directly. On higher valued purchases we always advise this. 

    PLEASE NOTE: If you decline insurance HT is not responsible. 

    APO / FPO MILITARY ADDRESSES

    Orders can be shipped to APO / FPO military addresses. However, please be aware of the following

    • When shipping to an APO / FPO address, delivery may take 1-2 weeks.
    • Items will be shipped by Priority Mail (USPS).

     

    SHIPPING DELAYS, LOST, CHANGE OR ADDRESS, OR DAMAGED PACKAGES

    Please note that we are not responsible for any shipping/delivery delays once in transit. Please make sure you provide us with the correct shipping address. 

    Unfortunately, all orders must be shipped to the address that was entered at the time of checkout. 

    If a package is stated to be "undeliverable" and returned to Heavenly Tresses because of an invalid/incorrect address supplied by the buyer, the order will be subject to a 15% handling fee, as well as it will be the buyers responsibility to pay to have the items re-shipped.

    Risk of Loss: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility. You will need to contact USPS or DHL. To initiate a package trace and work with the carrier to locate your package. 

    Based on 243 reviews
    93%
    (227)
    7%
    (16)
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    Excellent!

    Thank you for my recent order. I love the hair! Purchased European hair with baylage coloring. My mom loves the color. Looks very natural. I have been purchasing wigs since I was a little girl due to health reasons. One of the best that I’ve purchased. Thank you so much!

    Chole

    Just what I wanted. Thank you everyone, nice service and great quality.

    Great Feel and look!

    The wig was everything I expected in a well made beautiful unit! No complaints, I will be ordering again. The price is steep, so hopefully some consideration will be made for more sales, specials, etc.

    Curly girl

    Love my new hair piece. Only wish that the cap came in a petite side, my head is a little small that the xsmall

    Beautiful Hait

    The hair is so beautiful it looks so natural and just perfect.

    Amazing Experience during Total Hair Loss

    As someone who is going through total hair loss, I am so impressed with the way my experience went with Heavenly Tresses as a whole. The customer service was impeccable.

    My hair unit was absolutely worth the wait. I purchased a cranial prosthesis for total hair loss with fine medical grade lace, I was able to pick the density and customize my hairline and add extra baby hairs. I had the ability to select high density, European hair. This really looked like my real hair.

    The best part, when my autistic 10 year-old saw me with it on, he jumped up, clapped and giggled. He looked like he wanted to cry. Nothing beats seeing your kid that happy. Not to mention, my son tends to be very honest.

    Best kinky hair ever

    I’m beyond happy .. I will forever be a loyal customer… this hair is exactly what you described, it’s RAW VIRGIN soft , luxurious, no unwanted order , limited to no shedding and mimicked the hair out my scalp ..I will be ordering again thank you

    Wow!

    This Virgin European Wig is so stunning. I find the the light ash brown is so flattering. I've received so many compliments and I feel so confident in my new wig. Worth the investment. Thank you so much!! x

    Makes the best wigs.

    This company is very professional. I usually custom order my wigs, and have been purchasing their wigs for many years. A unit I ordered had a few minor issues and the customer service was top notch. They willingly gave me a big discount for a future purchase. Well, this last unit is perfectly stunning and I truly appreciate the amount of effort they have put in as to keep their customers happy . thank you so much Heavenly Tresses. Please if you are considering or on the fence give they a try. You won't be disappointed.

    Best white platinum EVER!!

    This wig is stunning. It is the first time I’ve have found this white blonde in the correct cool ashy undertone. This icy hue is bold and so striking. I have received so many compliments on my wig. Thank you so much 🙏🏻

    Best quality!

    Love this medical unit. Quality and craftsmanship is perfect. Although I did the lace front version this time. I’m already planning my next purchase however, I’ll be making the investment and getting the full lace version as I think I’ll love the styling versatility. That was my fault though as I was on a tighter budget when I made the purchase . Overall great online buying experience.

    You won't regret it!

    Heavenly Tresses was very accommodating. I needed this unit for an event so, I needed to make two small changes and they allowed me to pay an additional fee. Thank you, the unit turned out beautifully. I can't wit to purchase my next wig from this brand.

    Buy it!

    This unit is beautiful. I've been purchasing wigs for many years and this is by far one of my favorite units. Hairline is so natural and the ombre' is soft no harsh lines. Customer service was great and the unit shipped within the timeframe specified.

    Buy it!!

    If you are on the fence about ordering from Heavenly Tresses, let me tell you the customer service is top notch from start to finish. They even follow up after you receive your piece! The Milan is thick and it is long. I was intimidated by this at first because it’s the longest and thickest unit I own. However I work with kids and I have been called out before for my wig - kids have no filter. I have never had this issue with any hair purchased with this company. It looks so natural - even this thick one!

    Gorgeous!

    I've been wearing hair for 20 years across 4 different states and ordered by 5 different stylists, and I've never had hair that looks as stunningly gorgeous and natural as this hair. This is top quality and beautifully-constructed -- very minimal shedding and no fading a year into wearing it. My husband also thinks it's the most natural hair I've ever had since losing my own.Thanks Heavenly Tresses, for your amazing work!

    Amazing!

    Such a gorgeous unit. The cut ad style is so pretty. First time buyer and I must say I’m very impressed.

    Amazing!

    Such a gorgeous unit. The hairline is impeccable. First time trying HD lace and I must say I do actually notice a difference. Hair quality is also lovely.

    High quality. This wig is all I need to feel like million dollars.

    I bought Lilly (stock) and customized it myself. The hair is gorgeous, soft, and very, very durable. The lace is invisible on the skin, but shows ever so slightly over my bio hair. I glue down the very front with got2be. The cap construction is of highest quality, very minimalist and as seamless as possible. I got my second custom-made Kim from them as well and I'm very impressed. Their wigs are for true wig wearers who know wigs and expect to get as close to perfection as possible. I will keep getting my wigs from Heavenly. Oh and one more thing to add, no matter if I'm dressed down for an occasion, with this hair on, I know I look great.

    SHE IS STUNNING!

    This wig is perfect! From the impeccable hairline to the length and density. Worth the investment. Above everything customer service is top notch.

    Perfect

    It was thick but the texture, softness and construction is on point. Hair flat irons beautifully. Parting is natural. I love it. The best place to order wigs.

    The BEST 💯

    The best wig I ever had. The hair was unbelieveable soft and flowing and shiny .Lots of body and bounce
    I can't wait for my next 👱‍♀️
    Its coming from Heavenly Tress
    Thank you

    Soft Curls

    Beautiful unit! Great purchase couldn't be happier.

    Love Her!

    Took a chance purchasing online. Couldn't be happier with this wig. Extremely satisfied and the small cap fits like a glove. Color is just as pictured and hair quality is beautiful. I think I will purchase " Amy " from this collection next. I've already referred a few friends.

    Nice quality but too thick

    I just received my unit. It is very full. In fact, too full for me personally but if you are looking for a densely thick, soft and full wig, this is for you. The part and hairline are very natural looking and the hair did not shed when combing it at all. I'm going to have to try and press it out a little more straight. But is is nice quality and I love that I could add more combs and the band has hooks so you can adjust how tight the band is. I would not buy this particular wig again but I would try a less kinky style given the hair quality and ability to customize. It also is a shame it takes so long to receive. But customer service is responsive and and I will work with them to get more information on the best wig texture for what I'd like. I'lll send this one to my sister if I can not it to appear more straight or thin it out a bit. Overall worth it but I just purchased the wrong texture.

    Thank you so much for your candid feedback it is much appreciated.
    ----
    Our 'Toni' unit is a best seller. However, as mentioned it may just not have been the perfect choice for you. Let us know if you need our assistance when you purchase the next unit x

    We're always here to offer advise.

    We appreciate your business!
    HT Team

    Perfect Blonde Unit!

    This unit is worth the money. It is stunning the perfect blonde shade for me and the fullness is from roots through to the ends. I was able to install it myself using the band and clips attached. I've had it for a while now. No excessive shedding or anything. The hair is excellent quality.

    Great customer service and overall a very positive online shopping experience. Thanks guys!