WIG INFO + HELP GUIDES
  • EXCHANGE AND STORE CREDIT POLICY

    Thank you for shopping at Heavenly Tresses!

    In response to the CO-VID 19 pandemic, Heavenly Tresses has amended our stock wig exchange policies. Beginning Wednesday, 4/1/20 moving forward there are currently NO exchanges allowed on any stock wigs product. 

    Custom wigs are always final sale. NO exceptions.  

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    To ensure customers are satisfied with their purchase, Heavenly Tresses we are aware of the difficulty of purchasing a Lace Wig online without the opportunity of experiencing it first hand, so we offer a first time no restocking fee exchange.

    ** After the first free exchange a 25% restocking fee will apply **

    If for any reason you receive your stock wig and are unhappy with it, you may exchange the unit for a different style or receive store credit within (2) days of receipt.  


    PLEASE NOTE : 

    * Unit MUST be in brand new / unworn / condition* There is unfortunately, nothing we can do if you cut the lace , try on the unit and or style the hair in any way. 


    PRODUCTS:

    Stock Wigs - Eligible for exchange or store credit  Final sale

    Custom Made Wigs/Made to Order - Final Sale  

    Frontals/ Hair Extensions - Final Sale

    All Clearance Items - Final Sale


     

    Exchange Policy on Stock Wigs 

    The request to perform an exchange or receive store credit must be made within (2) business days from the date you receive your order. Please be advised, per federal law, we cannot accept used/worn hair that has been altered in the following ways: combing, brushing, cutting of lace, coloring, hair installation, and any other physical and chemical alterations. Please note that doing so voids the exchange process.    

    The product can only be exchanged for an item(s) of equal or of greater value, no cash refunds are permitted. E-mail us within 2 business days at orders@heavenlytresses.com  and let us know your order number. We will then provide you with an exchange form and a return address to ship your item(s) back.

    1. E-mail us within 2 business days of postmarked receipt date at orders@heavenlytresses.com and let us know your order number. 

    2. We will then provide you with an "exchange authorization" form that must be completed and then a return address will be provided to ship your item(s) back.

    3. When your return is received, we will confirm the stock wig is in new condition. If the wig is in new condition, you will receive an email confirmation and a store credit code within 2 business days.

    Restocking Fee: No Restocking fee for 1st return. Please note a 25% restocking fee will be assessed for a second return thereafter.

    **Shipping cost is the responsibility of the buyer**

    Exchange Policy on Custom Made Wigs 

    Due to the nature of the item, ALL Sales are FINAL on custom lace wigs. Our Production Team will make your custom wig according to your exact specifications. Please note, we are NOT responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings. **Please note: Our color chart is an approximate simulation. Colors may vary upon the device you are using to view it on and/or screen resolutions. This is simply a guide/reference point.** All units are dyed by professional colorist by hand. We are not responsible for custom color variances perceived by the client/buyer as been inaccurate. 
     

    1. What is the exchange period?

    The exchange period for unopened [stock units] is (3) days from the date that you receive your hair. 

    2. Why is Heavenly Tresses non-exchangeable if used?

    Per federal law, the return of used/worn human hair products is prohibited, no exchanges can be performed on used items. When you shop on our website, you agree to the terms of the return policy. 

    Human hair wigs, Human Hair extensions and Hair pieces are considered a hygienic product. We take matters of hygiene and public safety very seriously and do not allow used items to be returned for the safety of all our customers. We are not alone - other hair extension brands do not allow returns of opened or used items for the same concern.

    3. Do I have to pay for the shipping of my return?

    As outlined above, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Heavenly Tresses will not be responsible for lost returns.  International Customers: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

    4. How may I contact you?

    You may contact us via e-mail. We always guarantee a response within 24 hours and will be more happy to assist you!  We want to take care of you in a timely fashion. Communicating with us is the best way to have a smooth process so you can get back to enjoying our hair!Should you have any other questions, feel free to e-mail We're here to help! 
     

    NOTE: All Custom orders and items in custom collections are FINAL SALE cannot be refunded, returned or exchanged. As they are final sale. These terms are agreed to when you check out. Your selection and confirmation of any order placed indicates your acceptance of our Terms and Conditions.

    ** A 50% restocking fee will apply in the rare occasion we approve an order cancellation when the unit has already been submitted into production and is in production.

    Based on 243 reviews
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    (227)
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    Excellent!

    Thank you for my recent order. I love the hair! Purchased European hair with baylage coloring. My mom loves the color. Looks very natural. I have been purchasing wigs since I was a little girl due to health reasons. One of the best that I’ve purchased. Thank you so much!

    Chole

    Just what I wanted. Thank you everyone, nice service and great quality.

    Great Feel and look!

    The wig was everything I expected in a well made beautiful unit! No complaints, I will be ordering again. The price is steep, so hopefully some consideration will be made for more sales, specials, etc.

    Curly girl

    Love my new hair piece. Only wish that the cap came in a petite side, my head is a little small that the xsmall

    Beautiful Hait

    The hair is so beautiful it looks so natural and just perfect.

    Amazing Experience during Total Hair Loss

    As someone who is going through total hair loss, I am so impressed with the way my experience went with Heavenly Tresses as a whole. The customer service was impeccable.

    My hair unit was absolutely worth the wait. I purchased a cranial prosthesis for total hair loss with fine medical grade lace, I was able to pick the density and customize my hairline and add extra baby hairs. I had the ability to select high density, European hair. This really looked like my real hair.

    The best part, when my autistic 10 year-old saw me with it on, he jumped up, clapped and giggled. He looked like he wanted to cry. Nothing beats seeing your kid that happy. Not to mention, my son tends to be very honest.

    Best kinky hair ever

    I’m beyond happy .. I will forever be a loyal customer… this hair is exactly what you described, it’s RAW VIRGIN soft , luxurious, no unwanted order , limited to no shedding and mimicked the hair out my scalp ..I will be ordering again thank you

    Wow!

    This Virgin European Wig is so stunning. I find the the light ash brown is so flattering. I've received so many compliments and I feel so confident in my new wig. Worth the investment. Thank you so much!! x

    Makes the best wigs.

    This company is very professional. I usually custom order my wigs, and have been purchasing their wigs for many years. A unit I ordered had a few minor issues and the customer service was top notch. They willingly gave me a big discount for a future purchase. Well, this last unit is perfectly stunning and I truly appreciate the amount of effort they have put in as to keep their customers happy . thank you so much Heavenly Tresses. Please if you are considering or on the fence give they a try. You won't be disappointed.

    Best white platinum EVER!!

    This wig is stunning. It is the first time I’ve have found this white blonde in the correct cool ashy undertone. This icy hue is bold and so striking. I have received so many compliments on my wig. Thank you so much 🙏🏻

    Best quality!

    Love this medical unit. Quality and craftsmanship is perfect. Although I did the lace front version this time. I’m already planning my next purchase however, I’ll be making the investment and getting the full lace version as I think I’ll love the styling versatility. That was my fault though as I was on a tighter budget when I made the purchase . Overall great online buying experience.

    You won't regret it!

    Heavenly Tresses was very accommodating. I needed this unit for an event so, I needed to make two small changes and they allowed me to pay an additional fee. Thank you, the unit turned out beautifully. I can't wit to purchase my next wig from this brand.

    Buy it!

    This unit is beautiful. I've been purchasing wigs for many years and this is by far one of my favorite units. Hairline is so natural and the ombre' is soft no harsh lines. Customer service was great and the unit shipped within the timeframe specified.

    Buy it!!

    If you are on the fence about ordering from Heavenly Tresses, let me tell you the customer service is top notch from start to finish. They even follow up after you receive your piece! The Milan is thick and it is long. I was intimidated by this at first because it’s the longest and thickest unit I own. However I work with kids and I have been called out before for my wig - kids have no filter. I have never had this issue with any hair purchased with this company. It looks so natural - even this thick one!

    Gorgeous!

    I've been wearing hair for 20 years across 4 different states and ordered by 5 different stylists, and I've never had hair that looks as stunningly gorgeous and natural as this hair. This is top quality and beautifully-constructed -- very minimal shedding and no fading a year into wearing it. My husband also thinks it's the most natural hair I've ever had since losing my own.Thanks Heavenly Tresses, for your amazing work!

    Amazing!

    Such a gorgeous unit. The cut ad style is so pretty. First time buyer and I must say I’m very impressed.

    Amazing!

    Such a gorgeous unit. The hairline is impeccable. First time trying HD lace and I must say I do actually notice a difference. Hair quality is also lovely.

    High quality. This wig is all I need to feel like million dollars.

    I bought Lilly (stock) and customized it myself. The hair is gorgeous, soft, and very, very durable. The lace is invisible on the skin, but shows ever so slightly over my bio hair. I glue down the very front with got2be. The cap construction is of highest quality, very minimalist and as seamless as possible. I got my second custom-made Kim from them as well and I'm very impressed. Their wigs are for true wig wearers who know wigs and expect to get as close to perfection as possible. I will keep getting my wigs from Heavenly. Oh and one more thing to add, no matter if I'm dressed down for an occasion, with this hair on, I know I look great.

    SHE IS STUNNING!

    This wig is perfect! From the impeccable hairline to the length and density. Worth the investment. Above everything customer service is top notch.

    Perfect

    It was thick but the texture, softness and construction is on point. Hair flat irons beautifully. Parting is natural. I love it. The best place to order wigs.

    The BEST 💯

    The best wig I ever had. The hair was unbelieveable soft and flowing and shiny .Lots of body and bounce
    I can't wait for my next 👱‍♀️
    Its coming from Heavenly Tress
    Thank you

    Soft Curls

    Beautiful unit! Great purchase couldn't be happier.

    Love Her!

    Took a chance purchasing online. Couldn't be happier with this wig. Extremely satisfied and the small cap fits like a glove. Color is just as pictured and hair quality is beautiful. I think I will purchase " Amy " from this collection next. I've already referred a few friends.

    Nice quality but too thick

    I just received my unit. It is very full. In fact, too full for me personally but if you are looking for a densely thick, soft and full wig, this is for you. The part and hairline are very natural looking and the hair did not shed when combing it at all. I'm going to have to try and press it out a little more straight. But is is nice quality and I love that I could add more combs and the band has hooks so you can adjust how tight the band is. I would not buy this particular wig again but I would try a less kinky style given the hair quality and ability to customize. It also is a shame it takes so long to receive. But customer service is responsive and and I will work with them to get more information on the best wig texture for what I'd like. I'lll send this one to my sister if I can not it to appear more straight or thin it out a bit. Overall worth it but I just purchased the wrong texture.

    Thank you so much for your candid feedback it is much appreciated.
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    Our 'Toni' unit is a best seller. However, as mentioned it may just not have been the perfect choice for you. Let us know if you need our assistance when you purchase the next unit x

    We're always here to offer advise.

    We appreciate your business!
    HT Team

    Perfect Blonde Unit!

    This unit is worth the money. It is stunning the perfect blonde shade for me and the fullness is from roots through to the ends. I was able to install it myself using the band and clips attached. I've had it for a while now. No excessive shedding or anything. The hair is excellent quality.

    Great customer service and overall a very positive online shopping experience. Thanks guys!