WIG INFO + HELP GUIDES
  • Terms & Conditions

     

     

    The Heavenly Tresses "Terms of Use" govern the use of this website and the purchase of any products from it. The website is owned and operated by Heavenly Tresses.

    In the context of this website, “we”, “our” and “us” means www.heavenlytresses.com and “you” and “your” means you, the user or customer of our website. If you do not agree with these terms of use, please do not use our site.

    The following Terms of Use and any other rules posted on our www.shopxoxohair.com constitute an agreement between us and you, the visitor, governing your access and use of all content and functionalities available at the Heavenly Tresses website, related micro- sites accessed through the URL www.shopxoxohair.com, related domain names, and any other website or micro-site of Heavenly Tresses. (collectively the "Site").

    By visiting our Site, you are accepting and consenting to the practices described in the Terms of Use. We may modify the Terms of Use from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms of Use.

    If you require assistance, you may contact us by emailing info@heavenlytresses.com and you will receive a response within 24 hours.

    Essentially, by using and purchasing Heavenly Tresses products you agree to ALL the policies and terms on this website including the RETURN POLICY. There are NO REFUNDS on any items.

    COPYRIGHTS, TRADEMARKS AND CONTENT

    The entire content published on our Site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.shopxoxohair.com. Copyright 2012, Heavenly Tresses. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this Site for the sole purpose of placing an order with www.heavenlytresses.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this Site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the Site.

    All trademarks, service marks and trade names of www.heavenlytresses.com used in the Site are trademarks or registered trademarks of Heavenly Tresses.

    You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the content as herein described, including Heavenly Tresses software and all HTML and other codes contained in our Site, shall remain at all times vested in Heavenly Tresses and/or are the property of their respective owners. All related content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the content only as expressly authorized by Heavenly Tresses and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

    In addition to the intellectual property rights mentioned above, "Content" is defined as all information such as the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. Heavenly Tresses tries to ensure that the information on this site is accurate and complete. We do not warrant that the Site’s Content is accurate, or error-free. Your use of the Web Site is at your risk. Without limiting the foregoing, everything on the Web Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, reasonable care and skill, or non-infringement. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Heavenly Tresses reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Heavenly Tresses is not liable to you or any third party for any such withdrawal.

    Opinions expressed on the Site are the personal opinions of the authors and do not reflect the views of Heavenly Tresses. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Heavenly Tresses a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail info@heavenlytresses.com. Heavenly Tresses reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to our site.

    Essentially, please respect our content copyrights and trademarks; we are super happy to share our content with you so please don’t claim it as your original content. If anything is wrong, please email us at info@heavenlytresses.com.

     

    ELIGIBILITY TO PURCHASE

    The purchase of products through our Site is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Florida

    In order to make purchases on our Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

    The Site is available only to individuals and others who meet the Site’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to PayPal, and who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

    By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where Heavenly Tresses feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

    Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

    We reserve the right not to accept your order in the event, for example, incorrect pricing, we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions.

    Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    Please be advised that any sale made on this website during major sale events (Black Friday, Cyber Monday are FINAL SALE, no exceptions. 

    Please refer to our Privacy Policy page for further information about how we use your data.

    Essentially, we have the right to check that your payment is legally allowed.

    CHANGES TO TERMS

    We reserve the right to make changes to these Terms and Conditions at any time should those changes be required for a successful technological and legal operation of this Site. You should check these Terms and Conditions regularly for such changes.

    CHANGES TO PRODUCTS AND PRICES

    Prices shown on the Site are in US Dollars and exclude taxes.

    We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.

    While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified without Heavenly Tresses being held liable for such inaccuracies or errors.

    Essentially, these Terms and Conditions and other information on the site may change from time to time.

    SECURITY & PAYMENTS

    Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.

    We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. We will not store your credit/debit card details on our systems as PayPal processes it independently of Heavenly Tresses LLC. PayPal ensures all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure Heavenly Tresses and PayPal uses Secure Socket Layer (SSL) technology.

    Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

    Basically, your financial transactions with us are at the highest level of safety possible on the internet. We don’t see or keep your billing information.


    DISCOUNT CODES

    Discount codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other discount code or other offers, and must be redeemed by the date published, if provided. Also MUST be entered at time of checkout/purchase.

    Essentially, discount codes cannot be exchanged for cash or be used with other offers.

    CUSTOM MADE ITEMS & CUSTOM HAIR COLORS 

    NOTE: All Custom Wig orders (Custom Hair Collections, Hair extensions and lace and silk frontals) cannot be refunded, returned or exchanged for any reason. These terms are agreed to when you check out. 

    **Please note: Our color chart is an approximate simulation. Colors may vary upon the device you are using to view it on and/or screen resolutions. This is simply a guide/reference point.**

    Color codes are universal so it is best to use the actual color code. If you are looking for a very specific color, we strongly recommend contacting us for an online color consultation. However, ** even then color matching cannot be 100% guaranteed however, we WILL make every effort to match as closely as possible. All units are colors by professional colorist by hand. 

    ** A 25% restocking fee will apply in the rare occasion we approve a custom order cancellation once the unit has already been submitted into production. this is only approved for extreme unforeseen circumstances.**

    Essentially, All custom orders are FINAL SALE. Also, we are not responsible for custom color variences perceived by the client as been inaccurate due to been slightly darker or lighter in tone. 

     

    DUTIES AND TAXES

    All prices indicated on this Site do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Heavenly Tresses.

    Essentially, all customs and duties are not charged by us, it’s your country’s government that imposes these fees.

    GENERAL LEGAL TERMS

    Complete Terms: the Terms and Conditions constitute the whole legal agreement between you and Heavenly Tresses and govern your use of the Services. Not withstanding the foregoing, you understand that Heavenly Tresses may make changes to the Terms and Conditions from time to time. When these changes are made, Heavenly Tresses will make a new copy of the Terms and Conditions available at http://www.heavenlytresses.com. You agree that Heavenly Tresses is under no obligation to provide you with notices regarding changes to the Terms and Conditions. You understand that it is your responsibility to check the Terms and Conditions regularly for changes.

    Confidentiality: You understand that Heavenly Tresses grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Heavenly Tresses reserves the right to revoke these exceptions either generally or in specific cases.

    Liability in the Event of Breach: You agree that you will comply with all of the provisions of the Terms and Conditions. You understand that you are solely responsible for any breach of your obligations under the Terms and Conditions and for the consequences of any such breach.

    Rights Not Waived: You agree that if Heavenly Tresses does not exercise or enforce any legal right or remedy which is contained in the Terms and Conditions this will not be taken to be a formal waiver of Heavenly Tresses’s rights and that those rights or remedies will still be available to Heavenly Tresses

    Severability: If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

    Violation of Terms and Conditions: Please report any violations of the Terms and Conditions by emailing info@heavenlytresses.com.

    Independent Relationship: You and Heavenly Tresses are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of any Content you created, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and Heavenly Tresses. Neither party will have the jurisdiction to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set forth in the Terms and Conditions. Neither party shall in any manner advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liabilities or obligations on behalf of, or in the name of, the other party, unless specifically provided for in the Terms and Conditions.

    Essentially, unplanned things can happen – we do our best daily to stay classy and cute and we are not responsible due to unforeseen circumstances.

    COVID-19

    In response to the CO-VID 19 pandemic, Heavenly Tresses has changed our exchange policies. Beginning Wednesday, 4/1/20 there are currently NO exchanges allowed on any product. 

    ** PLEASE NOTE: THERE ARE CURRENTLY STILL NO EXCHANGES ALLOWED DUE TO COVID-19 HEALTH AND SAFTEY REASON **

    ALL SALES ARE FINAL

     

    RESOLVING YOUR CONCERNS

    If you have any concerns with, or do not understand, our Terms and Conditions, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address info@heavenlytresses.com and we will respond within 24 hours.

    Essentially, we’d love to hear from you!

    Based on 243 reviews
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    Excellent!

    Thank you for my recent order. I love the hair! Purchased European hair with baylage coloring. My mom loves the color. Looks very natural. I have been purchasing wigs since I was a little girl due to health reasons. One of the best that I’ve purchased. Thank you so much!

    Chole

    Just what I wanted. Thank you everyone, nice service and great quality.

    Great Feel and look!

    The wig was everything I expected in a well made beautiful unit! No complaints, I will be ordering again. The price is steep, so hopefully some consideration will be made for more sales, specials, etc.

    Curly girl

    Love my new hair piece. Only wish that the cap came in a petite side, my head is a little small that the xsmall

    Beautiful Hait

    The hair is so beautiful it looks so natural and just perfect.

    Amazing Experience during Total Hair Loss

    As someone who is going through total hair loss, I am so impressed with the way my experience went with Heavenly Tresses as a whole. The customer service was impeccable.

    My hair unit was absolutely worth the wait. I purchased a cranial prosthesis for total hair loss with fine medical grade lace, I was able to pick the density and customize my hairline and add extra baby hairs. I had the ability to select high density, European hair. This really looked like my real hair.

    The best part, when my autistic 10 year-old saw me with it on, he jumped up, clapped and giggled. He looked like he wanted to cry. Nothing beats seeing your kid that happy. Not to mention, my son tends to be very honest.

    Best kinky hair ever

    I’m beyond happy .. I will forever be a loyal customer… this hair is exactly what you described, it’s RAW VIRGIN soft , luxurious, no unwanted order , limited to no shedding and mimicked the hair out my scalp ..I will be ordering again thank you

    Wow!

    This Virgin European Wig is so stunning. I find the the light ash brown is so flattering. I've received so many compliments and I feel so confident in my new wig. Worth the investment. Thank you so much!! x

    Makes the best wigs.

    This company is very professional. I usually custom order my wigs, and have been purchasing their wigs for many years. A unit I ordered had a few minor issues and the customer service was top notch. They willingly gave me a big discount for a future purchase. Well, this last unit is perfectly stunning and I truly appreciate the amount of effort they have put in as to keep their customers happy . thank you so much Heavenly Tresses. Please if you are considering or on the fence give they a try. You won't be disappointed.

    Best white platinum EVER!!

    This wig is stunning. It is the first time I’ve have found this white blonde in the correct cool ashy undertone. This icy hue is bold and so striking. I have received so many compliments on my wig. Thank you so much 🙏🏻

    Best quality!

    Love this medical unit. Quality and craftsmanship is perfect. Although I did the lace front version this time. I’m already planning my next purchase however, I’ll be making the investment and getting the full lace version as I think I’ll love the styling versatility. That was my fault though as I was on a tighter budget when I made the purchase . Overall great online buying experience.

    You won't regret it!

    Heavenly Tresses was very accommodating. I needed this unit for an event so, I needed to make two small changes and they allowed me to pay an additional fee. Thank you, the unit turned out beautifully. I can't wit to purchase my next wig from this brand.

    Buy it!

    This unit is beautiful. I've been purchasing wigs for many years and this is by far one of my favorite units. Hairline is so natural and the ombre' is soft no harsh lines. Customer service was great and the unit shipped within the timeframe specified.

    Buy it!!

    If you are on the fence about ordering from Heavenly Tresses, let me tell you the customer service is top notch from start to finish. They even follow up after you receive your piece! The Milan is thick and it is long. I was intimidated by this at first because it’s the longest and thickest unit I own. However I work with kids and I have been called out before for my wig - kids have no filter. I have never had this issue with any hair purchased with this company. It looks so natural - even this thick one!

    Gorgeous!

    I've been wearing hair for 20 years across 4 different states and ordered by 5 different stylists, and I've never had hair that looks as stunningly gorgeous and natural as this hair. This is top quality and beautifully-constructed -- very minimal shedding and no fading a year into wearing it. My husband also thinks it's the most natural hair I've ever had since losing my own.Thanks Heavenly Tresses, for your amazing work!

    Amazing!

    Such a gorgeous unit. The cut ad style is so pretty. First time buyer and I must say I’m very impressed.

    Amazing!

    Such a gorgeous unit. The hairline is impeccable. First time trying HD lace and I must say I do actually notice a difference. Hair quality is also lovely.

    High quality. This wig is all I need to feel like million dollars.

    I bought Lilly (stock) and customized it myself. The hair is gorgeous, soft, and very, very durable. The lace is invisible on the skin, but shows ever so slightly over my bio hair. I glue down the very front with got2be. The cap construction is of highest quality, very minimalist and as seamless as possible. I got my second custom-made Kim from them as well and I'm very impressed. Their wigs are for true wig wearers who know wigs and expect to get as close to perfection as possible. I will keep getting my wigs from Heavenly. Oh and one more thing to add, no matter if I'm dressed down for an occasion, with this hair on, I know I look great.

    SHE IS STUNNING!

    This wig is perfect! From the impeccable hairline to the length and density. Worth the investment. Above everything customer service is top notch.

    Perfect

    It was thick but the texture, softness and construction is on point. Hair flat irons beautifully. Parting is natural. I love it. The best place to order wigs.

    The BEST 💯

    The best wig I ever had. The hair was unbelieveable soft and flowing and shiny .Lots of body and bounce
    I can't wait for my next 👱‍♀️
    Its coming from Heavenly Tress
    Thank you

    Soft Curls

    Beautiful unit! Great purchase couldn't be happier.

    Love Her!

    Took a chance purchasing online. Couldn't be happier with this wig. Extremely satisfied and the small cap fits like a glove. Color is just as pictured and hair quality is beautiful. I think I will purchase " Amy " from this collection next. I've already referred a few friends.

    Nice quality but too thick

    I just received my unit. It is very full. In fact, too full for me personally but if you are looking for a densely thick, soft and full wig, this is for you. The part and hairline are very natural looking and the hair did not shed when combing it at all. I'm going to have to try and press it out a little more straight. But is is nice quality and I love that I could add more combs and the band has hooks so you can adjust how tight the band is. I would not buy this particular wig again but I would try a less kinky style given the hair quality and ability to customize. It also is a shame it takes so long to receive. But customer service is responsive and and I will work with them to get more information on the best wig texture for what I'd like. I'lll send this one to my sister if I can not it to appear more straight or thin it out a bit. Overall worth it but I just purchased the wrong texture.

    Thank you so much for your candid feedback it is much appreciated.
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    Our 'Toni' unit is a best seller. However, as mentioned it may just not have been the perfect choice for you. Let us know if you need our assistance when you purchase the next unit x

    We're always here to offer advise.

    We appreciate your business!
    HT Team

    Perfect Blonde Unit!

    This unit is worth the money. It is stunning the perfect blonde shade for me and the fullness is from roots through to the ends. I was able to install it myself using the band and clips attached. I've had it for a while now. No excessive shedding or anything. The hair is excellent quality.

    Great customer service and overall a very positive online shopping experience. Thanks guys!